Basic Information For Users Of Our Website
Hey there! Thanks for stopping by!
It is very important for us that you feel happy with your purchase.
If you are not 100% satisfied, please contact us and we will easily find a solution.
What’s your payment policy?
We only accept payments with Paypal, using your Paypal account or your credit card.
You don’t need a PayPal account to pay using your credit card. Paypal is simply the gateway for credit card payments.
If you add the items to your cart, you will see the button “check out with PayPal”. Click on it and it will get you to the next page, where you have two options:
1. “Have a PayPal account”
2. “Don’t have a Pay Pal account”
Choose the second option. This one allows you to pay with your credit card 🙂
Do you accept returns or exchanges ?
All items are carefully wrapped with bubble plastic. If unfortunatly, your crystal arrives broken, please contact us and send us a picture of the broken item. We commit to resolve the issue by refunding your order.
Exchanges are not accepted at this point.
We accept claims within the 5 days after reception.
Do you ship oversees ?
Yes, we’ll ship your package anywhere that can accept deliveries.
All orders will be shipped registered with the Spanish postal service -Correos-, provided with a tracking number.
4 euros / shipment in Spain
8 euros / shipment outside Spain
The orders will be shipped to your address. If you need we ship to a different address, please send a message with the information.
Average delivery time:
3-5 business days in Spain
7-15 business days in Europe
15-20 business days everywhere else
If you make multiple purchases please contact me, so we can combine shipping for you.
Your order will be shipped after a maximum of 3 business days*, after receiving full payment. You will receive a confirmation email once we have shipped your order.
If your order never arrives, please contact with us! We will check with postal service and once they confirm us your package is lost, we will ship a replacement or refund your money back.
How to keep my stones safe?
To ensure mileage of your stones, please avoid the following:
– wearing them when swimming and showering
– spraying perfume directly on them
– exposing them to any chemicals (e.g. soaps, detergents, etc)